Howdy there!I’m James—though most people call me JK. Welcome to my corner of the digital world. I’m a history enthusiast with a deep curiosity for the internet and all it holds. You could say I’m a lifelong student of the web, always exploring, always learning.A bit about me: By day, I work where sales analytics, operations, marketing, and customer experience collide—turning chaos into clarity. I thrive on creating streamlined workflows and pulling actionable insights from the noise. My leadership philosophy? It’s simple: servant leadership. When my team wins, we all win.By night, I tap into my creative side through a podcast and newsletter.The podcast, Unscripted Company, co-hosted with my friend Riley, is exactly what the name suggests—completely unscripted. Each week, we dive headfirst into whatever catches our attention: trending news, conspiracy theories, history, sports—nothing’s off-limits, and that unpredictability is half the fun. We’ve also got a newsletter that keeps the conversation going.Education: I’m a proud graduate of the University of North Texas, where I earned my Bachelor of Arts in Social Sciences (and screamed myself hoarse at more Mean Green football and basketball games than I can count).Whether I’m streamlining revenue operations, riffing on the latest trends in my podcast, or cheering for North Texas, I’m always driven by one thing: making an impact.What I bring to the table: With a solid foundation in data analysis, CRM management, and workflow automation, I design strategies that fuel growth and efficiency. From optimizing sales pipelines to integrating cutting-edge tech, my goal is simple: create seamless customer experiences that drive market growth.
Core Specialties:
Data Analysis: Turning data into actionable strategies
CRM Management: Optimizing CRM systems for peak performance
Process Optimization: Streamlining workflows for maximum efficiency
Workflow Automation: Enhancing operational efficiency
Performance Metrics: Developing and tracking key KPIs
Customer Feedback: Improving customer experiences
Pipeline Management: Building and maintaining a robust sales pipeline
Customer Journey Mapping: Creating seamless customer experiences
Territory Planning: Developing strategies for market growth
Sales Technology Integration: Implementing advanced sales tools
Marketing Automation: Crafting automated, impactful campaigns
Campaign Management: Driving successful marketing initiatives
Lead Management: Nurturing leads for conversion
Customer Service Software: Enhancing customer support systems
Analytics and Reporting: Providing insightful data analysis
Martech Stack Management: Overseeing marketing technologies
Omnichannel Communication: Ensuring consistent messaging across channels
AI Platforms: Leveraging AI for smart business decisions
Google Workspace: Managing operations efficiently
Personalization Strategies: Tailoring marketing efforts to individual needs
Sales Forecasting: Delivering accurate revenue predictions
Usability Testing: Enhancing user experiences
Adobe Creative Suite: Tackling creative projects with finesse
Ghost CMS & WordPress: Managing and maintaining content and websites
HubSpot: Streamlining operations with powerful tools
Zendesk: Elevating customer support experiences
SalesOps & RevOps: Aligning sales and revenue operations for success
Beyond the numbers: I believe knowledge is the ultimate freedom, and history remains life’s greatest teacher. I’m a proud ambassador of the Oxford comma (fight me on it if you want), and I’m always digging deeper into history, business, and tech to keep my analytical edge sharp.Whether you’re looking to optimize revenue operations or just want to debate the Oxford comma’s place in the world, let’s connect.Thanks for stopping by.Reach out through my social media profiles—whether for business or banter, I’d love to hear from you.
©jameskmonroe